COVID-19 Policy Statement & Travel Advisory

Our commitment to keeping you safe!

Here at Castaways Resort and Spa keeping you safe is our utmost priority. We continue to follow the rapidly changing COVID-19 situation and government restrictions and we have developed policies to give you peace of mind when booking your getaway with us.


We’ve appointed a COVID19 Safe Compliance Officer who ensures superior cleanliness standards in our resort by verifying our compliance to guidelines set by the World Health Organisation, Federal/State Governments and Accommodation Association.

Our COVID 19 Safe Compliance Officer will ensure:

  • Our CV19 Safety Plan is continually reviewed and maintained inline with the Queensland Govt requirements
  • That any guests experiencing symptoms can access healthcare quickly.
  • More frequent disinfecting and deep cleans to common areas and lifts.
  • Daily health checks for all team members prior to their shift.​ ​
  • Hand sanitiser stations set up in reception, with antibacterial wipes and masks available upon request.
  • Adherence to social distancing encouraged, with signage in all common areas.
  • Management and key staff have already undertaken and achieved certification of the Federal Goverments Infection Control Training – COVID 19 course.
  • All staff will undertake mandatory training to ensure we are not only meeting but exceeding cleaning standards.
  • Limited usage of some facilities including the gym and pools in line with local government legislation.
  • Reduced opportunities for touch with: use of gloves by housekeeping staff, use of contactless payment methods, and all non-essential items, such as magazines, removed from rooms.

Rest assured the health of our guests and our staff remains our utmost priority & we look forward to being able to welcome you back to Castaways Resort Mission Beach.

For our full COVID19 Safety Plan please contact

You can also visit the Queensland Government website for more information on Covid19.

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