COVID-19 Policy Statement & Travel Advisory

Our commitment to keeping you safe!

Here at Castaways Resort and Spa keeping you safe is our utmost priority. We continue to follow the rapidly changing COVID-19 situation and government restrictions and we have developed policies to give you peace of mind when booking your getaway with us.

MANAGEMENT & CLEANING STANDARDS

We’ve appointed a COVID19 Safe Compliance Officer who ensures superior cleanliness standards in our resort by verifying our compliance to guidelines set by the World Health Organisation, Federal/State Governments and Accommodation Association.

Our COVID 19 Safe Compliance Officer will ensure:

  • Our CV19 Safety Plan is continually reviewed and maintained inline with the Queensland Govt requirements
  • That any guests experiencing symptoms can access healthcare quickly.
  • More frequent disinfecting and deep cleans to common areas and lifts.
  • Daily health checks for all team members prior to their shift.​ ​
  • Hand sanitiser stations set up in reception, with antibacterial wipes and masks available upon request.
  • Adherence to social distancing encouraged, with signage in all common areas.
  • Management and key staff have already undertaken and achieved certification of the Federal Goverments Infection Control Training – COVID 19 course.
  • All staff will undertake mandatory training to ensure we are not only meeting but exceeding cleaning standards.
  • Limited usage of some facilities including the gym and pools in line with local government legislation.
  • Reduced opportunities for touch with: use of gloves by housekeeping staff, use of contactless payment methods, and all non-essential items, such as magazines, removed from rooms.

Rest assured the health of our guests and our staff remains our utmost priority & we look forward to being able to welcome you back to Castaways Resort Mission Beach.

For our full COVID19 Safety Plan please contact reservations@castaways.com.au

You can also visit the Queensland Government website for more information on Covid19.

mission beach beachfront hotel
Apartments Mission Beach
mission beach beachfront hotel
Mission Beach Restaurants